Frequently Asked Questions

What is the Office of the Higher Education Resource Officer?

The Higher Education Resource Officer (HERO) is housed within the Office of the Comptroller of the Treasury and was established to improve state government’s responsiveness to faculty, staff and employees of Tennessee's higher education systems. Tennessee's faculty, staff and employees are encouraged to contact this Office when they have questions about the operational and financial workings of the higher education systems or if they are experiencing difficulties working within a higher education institution. The HERO also evaluates higher education policy for the General Assembly.

What can the Higher Education Resource Officer do for me?

The Higher Education Resource Officer (HERO) assists faculty, staff and employees in obtaining information regarding the operational and financial workings of the higher education systems. Additionally, the HERO responds to questions about the University of Tennessee system and the Tennessee Board of Regents system and helps informally in resolving issues between faculty, staff and employees and higher education systems and institutions.

When should faculty, staff and employees contact the Office of the Higher Education Resource Officer?

If you are seeking specific higher education points of contact, procedures or need help obtaining a response, the Office can help determine the steps necessary to respond to your needs. When attempts have been made to resolve an issue within the higher education system or a particular institution and you are unable to reach a solution or experience challenges navigating the higher education systems the HERO can help.

What happens when I ask the Office of the Higher Education Resource Officer for assistance?

When the Office is contacted, the Higher Education Resource Officer (HERO) will speak with the higher education system faculty, staff or employee to discuss the matter. After all of the facts have been gathered, the HERO will contact an individual in the appropriate higher education system or institution to begin the process of responding to the faculty, staff or employee's inquiry. Usually, that individual will then work within their system or institution to obtain a response in as timely a manner as possible. During this period, the HERO will keep the faculty, staff or employee informed and continue to follow-up with the system or institution until a solution is reached.

What if I have a comment regarding operational and financial workings of the higher education systems?

Faculty, staff and employees of Tennessee's higher education systems can submit comments about operational and financial issues or actions taken by a system or institution employee by filling out the HERO electronic comment form.